Terms of Service

Last updated: 13 June 2026

1. Acceptance

By accessing or using Estately ("the Service"), you agree to be bound by these Terms. If you do not agree, do not use the Service.

2. The Service

Estately provides software-as-a-service tools for estate and letting agencies, landlords, tenants and prospective property buyers/renters, including a marketplace of listings, CRM, HMO management, compliance tracking, work-order management and related features.

3. Accounts

You are responsible for safeguarding your account credentials and for all activity that occurs under your account. You must provide accurate information and notify us immediately of any unauthorised use.

4. Acceptable use

• No unlawful, fraudulent or misleading listings.
• No scraping, reverse engineering or interference with the Service.
• No upload of content that infringes intellectual-property or privacy rights.

5. Fees

Paid plans are billed in advance and are non-refundable except as required by law. We may change pricing on 30 days' notice.

6. Property data

Agencies are responsible for the accuracy of listings and tenant/landlord data they upload. Estately is a platform and does not act as estate agent or principal in any property transaction unless expressly stated.

7. Liability

To the maximum extent permitted by law, Estately is not liable for indirect or consequential loss. Our aggregate liability is capped at the fees you paid in the 12 months preceding the claim.

8. Termination

Either party may terminate on 30 days' notice. We may suspend immediately for material breach.

9. Governing law

These Terms are governed by the laws of England and Wales. Disputes are subject to the exclusive jurisdiction of the English courts.

10. Contact

Questions? Email legal@estately.app.