Complaints procedure

We take every complaint seriously and aim to resolve issues quickly and fairly.

Step 1

Tell us. We acknowledge within 3 working days.

Step 2

Full written response within 15 working days.

Step 3

If unresolved after 8 weeks, escalate to The Property Ombudsman.

Submit a complaint

The Property Ombudsman, Milford House, 43-55 Milford Street, Salisbury, Wiltshire SP1 2BP. www.tpos.co.uk

You may also contact the Information Commissioner's Office about data-protection concerns at ico.org.uk.